Finding a Good Risk Safety Pro Is a Lot Like Finding a Good Plumber.
It took me 36 semester hours i.e. twelve classes to earn my M.S. degree in Human Resources. But you don’t have to go thru all that time and expense.
Any company can greatly improve their H.R. Dept. by following what I call the ACES model. There are four parts and ACES is a mnemonic device.
The A is for accountability, the S is for science the C is for conscientiousness and the E is for equitable. Now let’s put it into a short paragraph.
Use science ( i.e. personality testing ) to hire conscientious individuals. Provide them with an equitable work environment, and hold them accountable to follow company standards.
It sounds simple, and it is; but in reality most companies rely too heavily on job interviews for employee selection. The science is available but why bother making a good decision, when you can take your chances at the interview roulette wheel.
Most companies loose because they do not get the conscientious work warriors that can help them win the business wars. Almost as common are the companies that lack standards and do not hold employees accountable for their work performance.
Ask yourself, what metrics do you use to measure performance, both by quality and by quantity ? Here is something to think about, any company that does not hold employees accountable for their work place behavior, is essentially a social club where the members are paid for attendance.
So what does this have in common with picking a good Plumber or a good Safety Consultant ? Nothing much except that there are four parts to this puzzle, as well.
Last week my wife and I had our first clogged drain in North Carolina. It took a lot of phone calls and a lot of time, but after the Plumber left it occurred to me that a good tradesman must have four characteristics.
He must be dependable, i.e. show up on time, honest because you are depending on him to give good advice about how to fix your house, a skilled craftsman, he must know how to fix things skillfully and not create further damage, and his prices must be reasonable. After all, no one has money to waste.
Picking your Risk or Safety Consultant is almost the same; dependable honest and reasonably priced are mirror image to our Plumber. The only trait that is a little bit different is the skilled craftsman part.
In lieu of this we will substitute knowledge and experience. So when you pick a Risk, Safety or H.R. Professional, look for some credentials: ARM, CPCU, CSP, PHR or SPHR.
I sure love loading up the dishwasher after two days of not being able to use it.
Glen DuLac is our new safety consultant. His bio can be found here. We were going to do more on WC Apps. Check back next week for more WC App reviews.